Pricing Policy

Return Policy:

NO RETURNS. Exchanges only. Music Mart will only accept a return for an item that was incorrectly shipped.

Exchange Policy:
The original receipt or packing slip is required for all exchanges. If exchanging an item in store, a valid photo ID is also required. Music Mart reserves the right to deny any return or exchange.

Exchange Period

  • 14 days for electronic equipment including DJ equipment and lighting, pro audio and home recording equipment
  • 30 days for all other products

What items are Non-Exchangeable?

Due to certain legal and health restrictions, certain items cannot be exchanged, including:

  • Labor, delivery and/or completed installation services
  • Microphones, earbuds, earplugs and other similar products
  • Harmonicas, wind and brass instruments
  • Consumable items such as batteries
  • Fog fluid or cleaning products
  • Etched or otherwise personalized items
  • Opened strings, reeds, or mouthpieces
  • Opened computer software, movies, or music
  • Items that are damaged or abused
  • Items that are missing accessories such as remote controls, cords and cables
  • Any special order items

Exchanges In Store

Avoid shipping charges and exchange you items more quickly by visiting our store.

  1. Include all original packing materials, manuals and accessories
  2. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
  • US, Canadian or Mexican driver’s license
  • US state-issued ID
  • Canadian province-issued ID
  • US military-issued ID
  • Passport

Exchanges By Mail

You can also exchange online purchases through the mail. To return your online purchase by mail:

  1. Pack your exchange in the original shipping package, if possible.
  2. Include the packing slip and return label, and indicate the reason for the exchange.
  3. Include all original packing materials, manuals and accessories.
  4. Send your exchange to:
    Music Mart Online Exchange Center
    122 S. Solana Hills Dr.
    Solana Beach, CA 9207
    U.S.A.

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Cancellation Fee

A 25% cancellation fee will be charged for special order items over $400 that are exchanged.

Exchange Tracking

When you exchange an item in store, we require a valid photo ID. Some of the information from your ID may be stored in a secure database used to track exchanges. Based on exchange patterns, some customers will be warned that subsequent purchases will not be eligible for exchanges for 90 days. Customers who are warned or have been denied an exchange may request a copy of their Exchange Activity Report by sending a request letter to :
Music Mart Online Exchange Center
122 S. Solana Hills Dr.
Solana Beach, CA 92075
U.S.A.
Please be prepared to provide your transaction ID, ID number, full name, address and phone number.

What should I do if my order arrives damaged, or if the wrong item was shipped?

If you received a defective item and need to replace it with the same item, email shipping@musicmartonline.com or call 1-858-259-3940 to request a replacement. We recommend that you return such items to the store. If you prefer to return the item by mail, please email us for special instructions at shipping@musicmartonline.com or call us at 1-858-259-3940. We will cover all reasonable and customary ground shipping fees.

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Cancellation Policy:

You can cancel open MusicMartOnline.com orders online via email, or phone.
NOTE: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup.

Cancellation Fee

A 25% cancellation fee will be charged for special order items over $400 that are exchanged.

Canceling an Order Online:

You can cancel an open MusicMartOnline.com order via email. Send and email to shipping@musicmartonline.com within one hour of submitting your order. See all cancellation windows below.

Canceling an Order by Phone

Call 1-858-259-3940 during our business hours to request an order cancellation.

You can cancel an online ship-to-home order within one hour of submitting your order. See all cancellation windows below:

Delivery or Pickup Method Cancellation Window
UPS or USPS Shipping Cancel within one hour of when you submitted your order
In-Store Pickup Cancel any time
Scheduled Home Delivery Cancel any time up to 24 hours prior to the day of scheduled delivery
Backorder Cancel any time while product is still on backorder
Pre-Order

A) Pre-orders placed 5 days or more from street date

B) Pre-orders placed fewer than 5 days from street date:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping
A) Cancel any time while product is still on pre-order, regardless of shipping method

B) Cancellation within 5 days of street date depends upon shipping method chosen:

  • Cancellation time has expired. Please return the order.
  • Cancel 2 days or more from street date.
  • Cancel 1 day or more from street date.

If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated. However, if an item from your order is canceled by us for any reason, the promotion or discount will remain in effect.

Credit Card Authorization

When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.

If you cancel the order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:

Payment Method Refund Method Refund Time
(After Return Is Received)
Debit or Check Card Refund to same Debit or Check Card Up to 3-5 business days
Visa or Mastercard Refund to same Visa or Mastercard Up to 7 business days
Discover Refund to same Discover card Up to 14 business days
American Express Refund to same American Express card Up to 30 business days
Bank Account Refund to same Bank Account Up to 10 business days

Canceled Orders & Gift Cards

If you cancel an order that was paid for with a gift card, the purchase amount will be credited to your gift card within one business day of the cancellation. If you no longer have the gift card, call us at 1-858-259-3940 to request a new one.

Changing the Shipping Address

If your order has not entered the shipping process, you can change the shipping address by sending an email to shipping@musicmartonline.com or calling 1-858-259-3940.

Changing the Shipping Method

You can change your shipping method as long as your order has not begun the shipping process. For example, you can switch from Standard to Expedited shipping, or home delivery to store pickup. Call 1-858-259-3940 as soon as possible to ensure the item has not yet entered the shipping process.

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Refund Policy:

Your refund will generally be in the same form as the original payment. Music Mart will issue refunds for:

  • Cancelled orders
  • Incorrectly shipped orders*
  • Damaged orders*

* Refunds will be issued upon the receipt of the damaged or incorrect item.

Partial Refunds / Restocking Fees

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item’s price
  • A 25% cancellation fee will be charged for special order items over $400 that are exchanged.

How Refunds Are Issued

When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.The time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:

Payment Method Refund Method Refund Time
(After Return Is Received)
Debit or Check Card Refund to same Debit or Check Card Up to 3-5 business days
Visa or Mastercard Refund to same Visa or Mastercard Up to 7 business days
Discover Refund to same Discover card Up to 14 business days
American Express Refund to same American Express card Up to 30 business days
Bank Account Refund to same Bank Account Up to 10 business days

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All return, refund, and exchange policies follow California Civil Code section 1723.